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Returns - 100 Day Money Back Guarantee

100-day Returns Guarantee

While we hope that every item you receive you are completely satisfied with, we know that sometimes what you have ordered just doesn’t fit the bill. As a result, we proudly offer a 100-day satisfaction guarantee from the date of delivery, allowing you to return orders for an exchange or refund if you decide the item is unwanted. Further information regarding this can be found in our terms and conditions.

If you wish to return an order for a refund/exchange or just simply need more information on our policy, please get in touch with a member of our customer service team who will be more than happy to help on 0121 634 8088 or email info@thejewellers.com

30-Day Returns Policy on Finance Purchases: Any items purchased with Interest-Free Finance are excluded from the 100-day returns policy and are instead covered by our 30-day returns policy.  Further information regarding this can be found in our terms and conditions.

30 Day Returns Policy on Purchases Outside of the UK: Any orders placed outside of the UK are excluded from the 100-day returns policy and are instead covered by our 30-day returns policy.  Further information regarding this can be found in our terms and conditions.

Please note: We will only accept a return on items that are sent back in the original packaging and in the same condition as they were received by you - worn, damaged, broken or altered items – including personalised engraving, ring sizing, adjusted chains - will not be accepted for a refund. This does not affect your statutory rights.

Earrings: Earrings may be returned using the 100 Day Return Guarantee, providing the seal on the inside packaging has not been tampered with. Should earrings be returned to us, either outside of their original packaging or with evidence that the seal has been broken, your return guarantee will be void. This is due to reasons of hygiene and does not affect your statutory rights. Further information regarding this can be found in our terms and conditions.

Personalised and Bespoke Items Excluded: In line with our terms and conditions, customised or bespoke items that are altered or made specifically for you cannot be returned unless there is a manufacturing fault. Further information regarding this can be found in our terms and conditions.

Cancellation: You may cancel your order at any time prior to dispatch by calling our customer service team on 0121 634 8088.

Refund Actioned: Once received, a refund will be made via the same method as payment within 48 hours. Typically it can take up to 7 working days for a processed refund to show on the statement of the credit/debit card used to pay for the order -depending on your issuing bank.

Important Information: Please remember you are buying a piece of jewellery, all of which must be treated with care. These items are not suitable to wear whilst gardening, washing/showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration. Some items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.

Unless otherwise stated diamond colour and clarity and any weight estimations are an assessment and determined without removing the stone from its setting. On occasion, this poses limitations by the setting or mount. Should you feel unsatisfied with our assessment, we will only consider opinions of a qualified gem grading laboratory. Contact us, and we will discuss your grievance.  Any unauthorised testing could result in a delay of your refund or a refund not being authorised.

View our full terms and conditions here.