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Following government guidance and significant changes to our warehouse operations, we now have a dedicated team working safely to process online orders.

In addition to increased hygiene practices and strict social distancing measures, our team are working reduced hours and in limited numbers. It’s for this reason deliveries may be slightly delayed and some products may not be available.

Doing what’s best for our colleagues, customers and communities remains our top priority and we will continue to review the situation daily.

What this means for our customers:

If you are looking to place an order or have any questions about an existing one, please get in touch with our customer service team using the contact details below.

Stock Availability

In stock - the item is in stock in our warehouse. please note:

  • All orders will be dispatched the same Working Day If ordered before 3pm.
  • Your orders will continue to be dispatched via Special delivery but we cannot guarantee next day delivery due to the current disruptions throughout Royal Mail Services*

*Please bear in mind that, due to the social distancing rules, Royal Mail won’t be requesting signatures upon receipt of deliveries but, instead, will log the name of the person accepting the item.

Contact us - Means the item isn’t currently in stock in our warehouse. Contact our customer service team for a delivery estimate.



We offer a full money back guarantee within 100 days of purchase

Please note that it may take longer than usual to process your return.

For any further information about making a return, please contact our customer service using the details below.

Customer Service

Our customer service team will remain contactable so, please, don't hesitate to get in touch:

Phone: 0121 634 8088 during normal working hours (Mon - Friday 9:00am - 5:00pm)  

Email: info@thejewellers.com.

Thank you for your continued support. We hope that you stay safe & remember that we're all in this together.

The Jewellers Team